Analyst, Performance Management

Position Description

Job Summary


This position is responsible for supporting the performance of specific vendors providing Finance and Accounting Services (F&A) to the Saint-Gobain North America (SGNA) Shared Service organization, including contract administration, financial analysis, and vendor performance.  The incumbent shall coordinate the reporting on operational aspects of the sourcing agreement across the F&A vendor portfolio and assist the Performance Management team in managing the relationships with the F&A vendors (Service Providers).  This role is expected to collaborate with the entire shared service team, including in-house shared service staff and the outsourced team (collectively referred to as Shared Service Team or “SST”).

Responsibilities include:

  • Financial Management. 
  • Performance Management.
  • Measure Contract Performance. 


  • Review, validate and approve vendor invoices based on Service Delivery Inputs, as well as the exceptions, trends, variances, and associated contract triggers.
  • Update Financial Model with any Change Requests or Financial/ Performance Variances, and analyse the impacts or changes to the Business Case
  • Track actual spend to budgets and manage internal cost allocations
  • Confirm the calculations for Service Level Credits reported by the vendor
  • Process appropriation requests for capital and expense management
  • Provide estimated volumes by process in collaboration with process owners
  • Preparation of annual budgets and semi-annual cost forecasts
  • Perform ad hoc financial analysis and reviews as required from time to time.


  • Monitor and report out on Service Provider compliance with critical service levels (CSLs) and key performance indicators (KPIs).
  • Review and validate performance reporting.
  • Capture potential value leakage and/or service level credits
  • Facilitate implementation and reporting out of service level and milestones.
  • Generate dashboards and reports for executive level briefing.
  • Follow and refine existing contractual service levels for vendors.
  • Participate in contract solicitations and renewals in close collaboration with Performance Management, Process Owners, Procurement, and Legal.
  • Maintain/enhance tools for use in vendor management, including vendor tracking, analytics and performance management tools.


  • Monitor Service Provider compliance with contractual deliverables and obligations.
  • Review and submit Change Request Forms for any Service Provider, as well as review and coordinate all Change Proposals.
  • Log, review, and track status of contract related issues; resolve and escalate as needed.
  • Determine if a Contract change is required in the development of the vendor’s Performance Improvement Plan for the Continuous Improvement Process
  • Develop, prepare and manage Balanced Scorecards for Service Providers
  • Maintain vendor governance calendar
  • Review and coordinate approval of contractual deliverables
  • Answer contract related questions, work with the Saint-Gobain Legal team to provide contract interpretation, and serve as escalation point for contract related issues

Required Qualifications

What do you bring?

  • BS Business Administration/Accounting. Professional Certification (CPA, CMA) is a plus
  • 3-5 years of general accounting or business experience. Prior experience servicing internal customers in a shared service organization utilizing outsourced service providers is a plus.
  • Experience with integrated ERP and financial reporting systems
  • Strong knowledge of and practical experience with internal controls is a plus.
  • Ability to operate within established accounting guidelines.
  • Ability to hold a collaborative partnership with outsource Front Office and Tower Leads
  • Experience with integrated ERP systems preferred. SAP and/or QAD experience a plus.
  • Experience with Microsoft Office tools and Power BI

Additional Description

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

  • Excellent healthcare options: Medical, vision, prescription & dental
  • Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
  • Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
  • Tuition Reimbursement: Continuing education for every season of your career
  • Pet Insurance options: Insurance plan & prescription discount program for your furry friends
  • Employee Recognition Programs
  • PerkSpot: Our exclusive one-stop online discount marketplace
  • LiveWell: Rewarding you for living a healthy lifestyle

Company Summary

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.


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Analyst, Performance Management

Location: Malvern, Pennsylvania

Posting Date: 12/04/2022

Job Code: USA03690

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