Customer Service Representative

Position Description

Job Summary

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.

• Management of designated customer accounts & relationships

• Process sales order via Customer purchase orders, ensuring appropriate contract review and system entry

• Provide support via phone and email regarding lead-time, availability, technical support and shipping information

• Act as a liaison with operations, and field sales for Customer related priorities

• Must take ownership of assigned accounts, client relations and order entry for those accounts

• Receive & process order requests from customers via email, fax and customer portals

• Complete Customer Service contract review on each order to insure accuracy and that the requirements can be fulfilled

• Provide order support via phone and email regarding order or quote inquiries, expedite requests, returns and order status initiated by customers

• Coordinate priority orders with Planning Department

• Serve as primary SG contact for assigned customers

• Act as liaison between customers and internal operations, and field sales personnel regarding required information related to customer orders and inquiries

• Must always maintain good customer contact & relationships

• Generate and maintain work order related reports as required or directed

• Review and resolve customer credit related issues; ensure customers are off credit hold at order entry and shipping transactions

Required Qualifications

• High School Diploma or equivalent

• Bachelor's degree preferred

• 3-4 years’ customer service experience

• Ability to type at a minimum speed of 45 WPM

• Proficiency in Microsoft Office suite

• Working knowledge of inventory planning systems. QAD experience is a plus

• Technical product knowledge is strongly preferred

Company Summary

Saint-Gobain’s innovations touch almost every major industry around the world, moving us forward, making meaningful connections, and inspiring us to go beyond the impossible. Within Mobility, our teams design and engineer critical, high-performance materials and proven solutions – most in challenging conditions and core systems that play an important part of our daily lives – as we drive to work or with family, fly on an airplane to explore the world, process samples for medical research, build a better rocket to go as far as we can in outer space; and dive deep under the sea to power our world. We are driven to collaborate with our customers and communities to improve and engineer the world of tomorrow!

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.


With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.


Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.


Invent yourself at Saint-Gobain Mobility, and together, we’ll achieve the impossible!

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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Customer Service Representative

Location: Garden Grove, California

Posting Date: 01/05/2022

Job Code: USA00636

Map See yourself here Top employer, global, 2018
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