Customer Service Representative

Position Description

Job Summary

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe.  We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us. 

Saint-Gobain is seeking a full-time Customer Service Representative for our Composite Systems Worcester, MA site.  The Customer Service Representative is responsible for the support of the customer experience to ensure that all customer’s needs and expectations are met and exceeded. 

Essential Functions:

  • Receive and process order requests from customers.
  • Respond to customer calls, emails, and faxes pertaining to quotes, RMA’s and follow up on orders.
  • Liaison among customers, internal operations, and field sales personnel, regarding information related to customer orders and inquiries.
  • Maintain customer contact and relationships and provide information and services to customers via telephone or electronic means.
  • Take customer complaints and communication to the necessary internal personnel for resolution.

Required Qualifications

  • Bachelor's Degree in business, sales, or marketing, preferred
  • 2-3 years of customer service experience in a manufacturing environment
  • Ability to solve basic math problems, such as yardage calculations
  • Proficiency with Microsoft Office – Outlook, Word, Excel, etc.
  • Proficient with ERP systems, QAD
  • Proficient with Sales programs, Salesforce
  • Excellent interpersonal as well as telephone, verbal and written communication skills
  • Must be a flexible team player, with high energy and sense of urgency
  • Ability to make independent decision

Company Summary

Saint-Gobain’s innovations touch almost every major industry around the world, Composite Systems is comprised of three business units including Films & Fabrics, Tape Solutions and Thin Films. Our ambition is to provide innovative solutions that combine material science, processing technology and design to save energy, provide protection, improve comfort, and give peace-of-mind to our customers. Our unique performance is delivered by passionate people, empowered to collaborate closely with our customers and solve their toughest challenges. 

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.


With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.


Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.


Invent yourself at Saint-Gobain Composites, and together, let’s protect what matters most!

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.


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Customer Service Representative

Location: Worcester, Massachusetts

Posting Date: 12/28/2021

Job Code: USA00541

Map See yourself here Top employer, global, 2018
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