Customer Service Representative

Position Description

Job Summary

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe.  We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.  

Are you interested in growing your career with a stable, innovative company that's been around for over 350 years?  Saint-Gobain in Mickleton, NJ, is the place for you!  We have an immediate need for a Customer Service Representative.

We offer a competitive compensation package that includes benefits starting date of hire, including Pension and 401(k).

The Customer Service Representative serves as a direct contact link between customers and the Hose Distribution group with the responsibility for answering technical and application questions, initiating order processing, price quoting and maintaining ongoing communications with Inside and Outside Sales.

Responsibilities include but are not limited to:

  • Respond to customer calls, faxes, and EDI transmissions pertaining to orders, requests for price quotes, request for lead times, return authorizations and follow up on past due orders.
  • Initiate order processing, fulfilling order status/stock requests and expediting orders.
  • Proactively communicate with shipping, manufacturing, engineering and outside sales representatives for any changes in customer requirements relating to the respective functions.
  • Provides general and technical product information including product literature and price lists.
  • Maintain Order Processing System (Q.A.D.) by setting up new customers.
  • Process returns, customer credits and debits.
  • Monitor production orders through operations to ensure shipping commitments are met.
  • Work with Credit to resolve hold issues with sales orders.
  • Perform follow up quotations and makes calls necessary to capture business.
  • Other duties as assigned.

Required Qualifications

The successful candidate must have a high school diploma or equivalent and 3 years' experience in Customer Service preferred.

Company Summary

Saint-Gobain’s innovations touch almost every major industry around the world. Within its Life Sciences division, teams are solving critical problems for customers who are getting life-saving medical devices to the frontlines of healthcare, discovering essential medications, and nourishing and connecting the world through consumer, industrial and electronics applications. As one of the world’s leading producers of high-performance polymer products, we improve lives by making simple experiences better and being there in life’s critical moments.


Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.


With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.


Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.


Invent yourself at Saint-Gobain Life Sciences; and together, we’ll create a better life.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.


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Customer Service Representative

Location: Mickleton, New Jersey

Posting Date: 12/19/2021

Job Code: USA00539

Map See yourself here Top employer, global, 2018
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