Customer Experience Associate

Position Description

Job Summary

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while making the world a more beautiful and sustainable home.

What's the job?

The Customer Experience Associate will be responsible for leveraging customer engagement opportunities (leads) from both inbound and outbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams throughout SGNA. 

The Customer Experience Associate will work in a team selling atmosphere along with external sales teams in regions to maximize CertainTeed products engagement with all customers. 

This position is intended to be flexible in hours and can be full time or part time status.  This is a remote-based position with some training travel to Saint-Gobain corporate headquarters in Malvern, PA.

  • Outbound calling through phone and email to contractors, small/medium custom builders, architects, specifiers, and homeowners on regular basis.
  • Could also call and support some distribution (1 Step, 2 Step and lumber dealers) locations to cultivate and grow CertainTeed (CT) exterior products.
  • Prospect for new accounts through market research and outbound campaigns along with CT Territory Managers to achieve CertainTeed strategies and objectives.
  • Utilize market research tools such as Dodge Pipeline to monitor, engage and track new construction jobs from inception, pre-bid, bid-contract award and job completion along with external TMs.
  • Relay customer needs between CT Territory Managers, Marketing, and Manufacturing, and our customers.
  • Assist homeowners, contractors, builders and architects in areas where distribution is sparse
  • Follow-up on leads provided by the Customer Experience Inbound Group.
  • Assist all customers in obtaining CT sample products to make informed decisions on product selection.

Required Qualifications

What do you bring?

  • Drive and ambition to grow and transition from Inside Sales to an entry-level field sales role.
  • A combination of formal education such as a Bachelor’s Degree in Industrial Distribution, Construction Management or related field or Associates Degree combined with 1-3 years of customer service related experience
  • Good customer service experience is preferred
  • Attention to detail
  • Demonstrate pro-activeness and initiative when dealing with queries and following up leads
  • A positive attitude with the ability to ‘make things happen’ is a must
  • Must be a proven team player with the ability to work on own initiative
  • Must have proven planning, organization and time management skills
  • Computer literate with previous knowledge of SalesForce being an advantage (training can be provided)

Company Summary

Saint-Gobain, one of the world’s largest building materials companies and manufacturer of innovative material solutions, helps create great living spaces by combining comfort and sustainability. For more than three-and-a-half centuries, Saint-Gobain has been enhancing the wellbeing of people everywhere, whether it’s by addressing climate change, delivering true sustainable development, advancing the information revolution, participating in medical breakthroughs or playing a vital role in space exploration. Focusing on the intersection of people, innovation and purpose, Saint-Gobain helps to address the needs of today and the challenges of tomorrow – offering employees the opportunity to invent themselves and reshape the world.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.


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Customer Experience Associate

Location: Remote,

Posting Date: 01/05/2022

Job Code: USA00068

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