Customer Service Representative

Position Description

Job Summary

 Job Purpose

This position is responsible for interfacing with Saint-Gobain Vetrotex America customers on a continuous basis. The primary focus is responding to customer inquiries including requests for pricing, technical information, order placement, requests for order status including schedules and shipment information. Technical and commercial knowledge are essential requirements in addition to an understanding of the SG Vetrotex products and product functionality. Subsequently work with internal SG Vetrotex functions including, Marketing, Inventory Control, Manufacturing, Engineering, Shipping, Traffic and Production Control to develop schedules and customer ship dates. 


Reporting directly to the Director of Sales and working with the Sales Managers and Technical Service reps for each account, this position will be responsible for providing quality service and responsiveness to customer requirements.  A working knowledge of the SG Vetrotex product line and corresponding spare parts is essential to adequately respond to customer needs.  Industrial manufacturing experience is recommended and preferred.


The incumbent will be responsible for maintaining professional business relationships with customers and field representatives. Excellent verbal and written communication skills are essential.


Principle End Results


  • Develop and maintain effective communications and working relationships with customers, field sales personnel, and internal departments to provide maximum service to all SG Vetrotex customers.
  • Respond to assigned customer inquiries for pricing, delivery information and specific order requirements.
  • Responsible for pricing customer orders in accordance with pricing guidelines and consistent with Company objectives.
  • Works with Customers and the Finance Department personnel as needed to facilitate the timely payment of invoices. Works with customers and Finance to resolve payment issues to the mutual satisfaction of both parties.
  • Responsible for following Company procedures to obtain credit clearances, progress payments, certificates of origin, certified invoices, and other documentation required to process and ship customer orders.
  • Review of customer purchase orders to ensure conformance to standard terms of sale. This position is responsible for working with the customer and SGVTX personnel to resolve/reconcile commercial terms and conditions issues. 

Required Qualifications

Bachelor of Science degree preferably in Business plus 2-3 years experience in Customer Relations or comparable experience is preferred. 

The incumbent must be Sales and Service oriented and maintains excellent communication skills and Intermediary personal computer skills, i.e., Microsoft Office.  

Knowledge of Spanish and French is preferred.  Knowledge of SAP also a plus.

Company Summary

ADFORS belongs to the Saint-Gobain group, the world leader in the habitat and construction markets. Saint-Gobain designs, manufactures and distributes building and high-performance materials, providing innovative solutions to the challenges of growth, energy efficiency and environmental protection for over 350 years.

At Saint-Gobain, we believe diversity is a competitive advantage. Diversity of gender, background, ethnicity, experience and thought all enable us to develop solutions that are smarter, clearer and more effective.

Focused on the construction and industrial markets, ADFORS offers solutions based on a complete range of textile and coating technologies using fiberglass yarns and synthetic fibers. ADFORS is the reliable and innovative global leader in technical textiles, offering the most adapted solutions to meet your needs.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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Customer Service Representative

Location: Dublin, Georgia

Posting Date: 11/15/2021

Job Code: 588400

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