Customer Experience Associate

Position Description

Job Summary

What’s the Job?

The Customer Experience Associate will drive and support customer loyalty creation across all CertainTeed businesses. This person will be responsible for generating and following up on sales leads. The position will implement and execute a strategy for creating and fostering relationships with customers and gaining a competitive advantage in the market. The Customer Experience Associate will involve collecting customer satisfaction feedback and proactively work on promoting business. This position is intended to be flexible in hours and can be full time or part time status.


  • Support all CertainTeed business in building strong relationships and portfolios of loyal customers through prospecting new customers and following up on existing leads.
  • Work with the CertainTeed Voice of Customer (NPS) and other customer service practices across all businesses to ensure customers receive a “best in class” customer experience. Identify and pursue opportunities for business development and strategy.
  • Collect customer satisfaction feedback. Work across the Customer Experience Centre to support colleagues and customer initiatives as required. This could include but not limited to NPS, complaints, new accounts and call overflow.
  • Proactively promote CertainTeed products. Research element and commercial lead generation. Knowledge base and strong communication of all CertainTeed products and promotions.
  • Collaborate with the Managers, staff at plant level and sales teams to ensure customer requirements are constantly being met.

Required Qualifications

What do you bring?

  • A combination of formal education such as a Bachelor’s Degree or Associates Degree.
  • 1-3 years of customer service related experience.
  • Attention to detail.
  • Demonstrate pro-activeness and initiative when dealing with queries and following up leads.
  • A positive attitude with the ability to ‘make things happen’ is a must.
  • Must be a proven team player with the ability to work on own initiative.
  • Must have proven planning, organization and time management skills.
  • Computer literate with previous knowledge of SalesForce being an advantage (training can be provided).

Additional Description

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while making the world a more beautiful and sustainable home.

Company Summary

Saint-Gobain designs, manufactures and distributes materials and solutions which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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Customer Experience Associate

Location: Malvern

Posting Date: 09/15/2021

Job Code: 587750

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