Customer Service Representative 1 Contract positions 4-6 Months (Work Remotely)

Position Description

Job Summary

CertainTeed Canada, has an exciting career opportunity for a  Customer Service Representative. This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment.

RESPONSIBILITIES

Accept and process customer sales orders in accordance with published product lead times, ensuring accurate, on time and in full delivery.
 

Provide pre and post-sales support; provide knowledgeable answers to questions about products and availability; efficiently and effectively answer order status questions.

Professionally, proactively and effectively resolve customer complaints on product and service issues by: determining the cause and offering the best solution to resolve the problem; expedite correction or adjustment; follow up to ensure the matter was resolved.
 

Collaborate with other departments (sales, planning, logistics, pricing and manufacturing plant team members) and utilize systems and processes to enhance the Customer experience.

 


Required Qualifications

  • College or University degree
  • 2-3 years of experience in Customer Service/Call Centre environment
  • 2-3 years of experience in the Manufacturing/Building Material industry is preferred
  • Excellent written and verbal communication skills
  • Customer and team focused attitude to help deliver on customer needs and overall team goals
  • High Attention to Detail
  • Good track record in Accuracy Performance
  • Demonstrated strong team player
  • Multi-tasking and organization
  • Continuous improvement mindset
  • Knowledge of SAP and Salesforce is an asset
  • Must have flexibility in working hours

Additional Description

What we offer…

  • Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees and a strong safety culture
  • Work Hours: 37.5 hours per week

 

To learn more about us visit www.certainteed.ca

 

We look forward to hearing from everyone but please note that due to the volume of resumes submitted, only those selected for next steps will be contacted. To stay in touch with CertainTeed, follow us on LinkedIn, Facebook and Instagram.


Company Summary

CertainTeed Canada, has an exciting career opportunity for a Customer Service Representative(CSR). This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment.

Here’s what we do…

CertainTeed is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

For 113 years, CertainTeed has been synonymous with quality, trust, innovation, and service.  Our team designs, manufactures and distributes materials and solutions in the construction and building materials market.  CertainTeed’s broad product offering includes insulation, ceilings, roofing, siding, fence, railing, deck, exterior trim and gypsum board products. We provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.   Our offerings incorporate and promote the wellbeing for each of us and we are building a future where we collectively work together towards our core purpose to Make the World a Better Home.  

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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Customer Service Representative 1 Contract positions 4-6 Months (Work Remotely)

Location: Mississauga

Posting Date: 08/11/2021

Job Code: 587342

Map See yourself here Top employer, global, 2018
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