Customer Service Rep

Position Description

Job Summary

This position is responsible for interfacing with Saint-Gobain ADFORS (SG ADFORS) customers on a continuous basis. The primary focus is responding to customer inquiries including requests for pricing, technical information, order placement, requests for order status including schedules and shipment information. Technical and commercial knowledge are essential requirements in addition to an understanding of SG ADFORS products and product functionality. Subsequently work with internal SG ADFORS functions including Marketing, Inventory Control, Manufacturing, Engineering, Shipping, Traffic and Production Control to develop schedules and customer ship dates. 


The incumbent is responsible for maintaining professional business relationships with customers and field representatives. This position requires a working knowledge of computer systems to organize data and run customer reports. This person will be responsible for pricing customer orders in accordance with pricing guidelines that are consistent with company objectives.


The Customer Service Representative will work closely with the Finance department to help facilitate the timely payment of invoices by customers. This person will work to resolve payment issues to the mutual satisfaction of both SG ADFORS and the customer. The incumbent will also be responsible for following Company procedures to obtain credit clearances, progress payments, certifications of origin, certified invoices, and other documentation required to process and ship customer orders.

Required Qualifications

A Bachelor’s Degree in Business Administration, Marketing, or a related field is preferred. Three years of experience in customer relations or customer service is required. SAP experience is preferred.

Company Summary

ADFORS belongs to the Saint-Gobain group, the world leader in the habitat and construction markets. Saint-Gobain designs, manufactures and distributes building and high-performance materials, providing innovative solutions to the challenges of growth, energy efficiency and environmental protection for over 350 years.

At Saint-Gobain, we believe diversity is a competitive advantage. Diversity of gender, background, ethnicity, experience and thought all enable us to develop solutions that are smarter, clearer and more effective.

Focused on the construction and industrial markets, ADFORS offers solutions based on a complete range of textile and coating technologies using fiberglass yarns and synthetic fibers. ADFORS is the reliable and innovative global leader in technical textiles, offering the most adapted solutions to meet your needs.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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Customer Service Rep

Location: Amherst

Posting Date: 07/20/2021

Job Code: 587052

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