Customer Service Representative

Position Description

Job Summary

Looking for a GREAT PLACE TO WORK? Look no further!

 Saint-Gobain is a Global Top Employer.

Our team in Wayne, NJ is looking for experienced

Customer Service Rep

M-F 8am - 5p


We offer Matching 401k, Bonus program, Retirement plan, benefits start day one, tuition reimbursement and so much more.


Job Scope:  Responds to product order requests from customers, field sales personnel, and other internal or external sources.  Serves as primary internal contact for regional customers.  Acts as liaison between internal operations of company and customer and field sales personnel. Responsible for a variety of duties with respect to receiving, reviewing, processing, editing, expediting, or canceling orders.



  • Abides by company policies and procedures at appropriate level.
  • Responds to inquiries and takes necessary action according to SOP's and work instructions.
  • Serve as liaison between internal operations and field sales personnel, customers, branches, etc.
  • Receive and review complaints, and take appropriate action to resolve according to SOP's and work instructions.
  • Receive and review, process orders according to SOP's, work instructions, and/or special instruction from supervisor.
  • Generate special reports as required or directed.
  • Advise customers of pick-up, revised shipping dates, price discrepancies, etc. according to SOP's and work instructions.
  • Process order cancellations.
  • Participate in the annual Physical Inventory as directed by supervisor.
  • Participate in self-development and training of others.
  • Perform other related duties as may be reasonably assigned in the course of business.
  • Exhibit safety awareness and safe work practices.
  • Maintain necessary records as required by SOP's and work instructions.
  • Understand all environmental policies and significant environmental impact of job activities in accordance with the ISO 14001 standard.



Required Qualifications

  • Bachelor’s degree in business or related discipline preferred or at least 3 years’ equivalent work experience.
  • Excellent organizational skills.
  • Excellent communication skills including telephone, written and verbal.
  • Exceptional Math skills necessary to fulfill department requirements. 
  • Computer skills including Excel and Word necessary to fulfill requirements of position.
  • Self-motivated, able to make independent decisions.

Company Summary

Our commitment to being a Great Place to Work is a strong one. We encourage and foster our employees to be engaged through their participation in various committees/ teams. These teams help build a relationship between employees; they bring together employees from different shifts, different departments, and different career levels and promotes a culture of unity and pride. In an environment of listening, caring, developing, thanking and inspiring, the Saint-Gobain Wayne Plant IS a Great Place to Work

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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Customer Service Representative

Location: Wayne

Posting Date: 07/12/2021

Job Code: 586940

Map See yourself here Top employer, global, 2018
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