Product Quality Technician

Position Description

Job Summary

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe.  We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us. 

Saint-Gobain Sekurit has been a leader in the fabrication of Automotive Glass for over 80 years. Its objective is to provide high-end glazing products and services for automotive manufacturing. From luxury and sports vehicles to cost efficient vehicles, Saint-Gobain Sekurit produces cutting edge materials such as mineral, modular, and organic glazing.   

The Product Quality Technician will play a key-role in the product quality review & inspection, problem resolution, customer satisfaction, and cross-functional communications, while working with one of Saint-Gobain’s key automotive manufacturing customers, onsite in Freemont, CA. 

Principal Activities:

  • Provide excellent on-site client services as expected by client
  • Handle: Failures, returns, complaints, inventory issues, quality concerns, guarantees etc.
  • Immediate and proactive feedback to Saint-Gobain’s Quality Manager, also onsite at the customer location. 
  • Quantify and identify all rejected material in client’s assembly line to provide immediate and constant feedback to Sekurit plants. 
  • Build solid relationship with customer on production floor.


  • Ensure topics move along the SGS-customer missions (Key for success in a fast pace environment).
  • Monitoring evidences of product quality issues/concerns claimed or not by customer:
    • Inside the packaging
    • In assembly process
    • In cars
  • Record, report and track traceability data from quality issues/concerns claimed or not by customer
  • Record, report and track fall out rate from quality issues/concerns claimed or not by customer
  • Review and analyze quality claims by customer
  • Record, report, and track scrap charge


  • Rework quality issues/concerns when feasible, while detected during monitoring product quality. Record, report and track.
  • RMA Shipping process for product quality analysis.


  • Provide estimates about potential sorts
  • Training of individuals on production/warehouse teams for sorting process. Overseeing proper alignment to the required expectations.
  • Sort directly parts when feasibly to minimize hiring 3rd party
  • Coordinate with QI and 3rd party clean points from sorts, to ensure the material CSD reaches as smooth as possible to the lines to stop on the right time the sort.


  • Provide feedback about any agreements and actions taken with the customer

Required Qualifications

  • Minimum 1-year experience in Quality or related function, required. 
  • Knowledge of quality standards: ISO TS, ISO 9001 preferred
  • Knowledge in management of quality systems AMEF, control plans, 8D's, 5s, molds, preferred.
  • High School Diploma or technical field or related experience.
  • Associate’s Degree preferred
  • Ability to travel from customer’s main manufacturing facility to area warehouses within a 10-20 mile radius, required.


    Desired Professional Acumen:

  • Proactive
  • Able to work as a team, in team environment
  • Work well under pressure, sense of urgency, and meets deadlines,
  • Honesty, leadership, and able to make decisions.

Company Summary

Modern vehicles are more than a means of transportation – they’ve become a living space where many people spend a significant amount of time. As part of the Saint-Gobain family of companies, Sekurit has evolved its innovative technologies for over 80 years to manufacture glazing that optimizes drivers’ view, enhancing their comfort, safety and security for a better driving experience.

Today, one of every two European cars is equipped with automotive glazing from Saint-Gobain Sekurit. We provide high-value products and services to three key markets:

  • Automotive glass installed by automakers
  • Automotive glass replacement
  • Glass for transport vehicles

Focusing on the intersection of people, innovation and purpose, Saint-Gobain’s family of companies helps to address the needs of today and the challenges of tomorrow – offering employees the opportunity to invent themselves and reshape the world.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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Product Quality Technician

Location: Fremont

Posting Date: 04/12/2021

Job Code: 585733

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