Customer Relations Coordinator

Position Description

Job Summary

Are you a customer-focused individual with the desire to be a customer advocate, a collaborative team member and have a passion to support sales, marketing and business development managers?  If so, we invite you to learn more about Saint-Gobain and the work we do at our Portage, WI manufacturing facility.

As a member of our Customer Service team, you will be the main point of contact for customers, focusing on both internal and external services and communication to customers and departments.  Key functions of the role include processing and confirming purchasing orders, processing customer complaints/returns/credits, as well as communicate and liaise with our customers, BDMs, Supply Chain, Quality, Shipping, Engineering, Finance and Plant Management.  You will also arrange customer visits, monitor on-going projects and support our Sales Managers.

Required Qualifications

High school diploma or GED required.  At least 3 years experience working with customers required, 5+ years preferred.  At least 3 years experience working in a manufacturing site is preferred.

We are looking for a strong team player with excellent verbal and communication skills, someone proficient in Microsoft Office products, and a collaborator to support our business and colleagues.


Company Summary

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe. We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us. Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.

With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.

Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.

Invent yourself at Saint-Gobain.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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Customer Relations Coordinator

Location: Portage

Posting Date: 09/30/2020

Job Code: 582147

Map See yourself here Top employer, global, 2018
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